Self Service Kiosk Mode
Kiosk Wait List to Automatically Notify Customers
Digital Wait List for Busy Service
How It Works
Track, manage and notify your customers with technology
Use Case @ Kentaro
Self Service Kiosk at Kentaro Cafe
- Customers are unsure where to queue and business serving wrong customers,
- Customers cluter outside cafe and receiving complaints from neighbouring businesses,
- High staff cost needed to manage queue and waiting customers.
Running LadderChat in kiosk mode (self service mode) to manage, track and notify customers.
- No more confusion. Customers are aware of the process and added themselves for service,
- Uncluttered sidewalk as they wait at nearby park or nearby store,
- Reduced business cost as LadderChat manages waiting customers.
- Customers are more engaged by up to 60% ,
- Customers are also up to 90% happier with service resulting in greater referrals and returns,
- Staff productivity increased by up to 70% as staff no longer need to focus on queue management,
- Saving businesses on average $870/month as employers are not required to higher additional staff to manage door.
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